Shipping policy

1. Order Processing & Dispatch

We prepare and dispatch all orders within 1–3 business days after payment confirmation to ensure timely delivery. Order processing excludes weekends and New Zealand public holidays.

2. International Shipping & Delivery Time

Our standard international shipping typically takes 7–14 days for delivery. The exact transit time may vary depending on the customer’s destination country, local logistics and customs clearance progress. Expedited shipping service is available for faster delivery and can be selected directly at checkout.

3. Shipping Cost Calculation & Transparency

Shipping fees are calculated in real time based on your order weight and shipping destination. The final shipping cost will be clearly displayed at checkout before payment. We guarantee full pricing transparency with no hidden fees or extra surcharges.

4. Customs Duties & Import Taxes

International shipments may be subject to customs duties, import taxes or related fees imposed by local customs authorities. All such charges are the sole responsibility of the order recipient. We recommend customers check their local import regulations before placing an order to avoid unexpected costs. We are not liable for any customs fees, delays or order rejections caused by local customs policies.

5. Packaging & Shipping Protection

We use high-strength, shockproof packaging materials to fully protect your apparel items and prevent damage during transit. For high-value orders, we provide optional shipping insurance at checkout, allowing customers to enjoy extra shipment protection with greater peace of mind.

6. Delivery Inspection & After-Sales Service

Please inspect your outer packaging carefully upon delivery. If you find any damage, leakage or severe deformation, take photos as valid evidence, refuse to sign for the package, and contact our support team immediately. No exterior damage claims will be accepted after signed delivery confirmation.
If any product defects are discovered after signing for delivery, please notify our customer support within 48 hours of receipt. We will verify the issue and arrange returns, exchanges or other appropriate solutions reasonably.

7. Customer Support

If you have any questions regarding shipping, customs clearance or delivery procedures, our customer support team is always ready to provide professional and prompt assistance. Feel free to contact us anytime via email: support@samuspace.shop or phone: +64 27 530 1296.
Thank you for choosing SAMUEL CRAIG! We continuously optimize our logistics services to deliver a faster, safer and worry-free shopping experience for all customers.